Air Canada Top Tier: getting things done with Twitter
While packing for a recent trip I noticed that my Air Canada Elite luggage tags had mysteriously disappeared from both my laptop bag and my wheel-aboard suitcase. After spending a few minutes trying to figure out what had happened I decided that it didn’t matter and that I would just jump onto aeroplan.com and request...
Canada and Brazil sign open-skies-like agreement
As expected, Canadian Prime Minister Stephen Harper’s office announced on August 8th that a new treaty bringing greater liberalization of air ties between Canada had been signed. Initially I assumed that this was an open skies agreement and that we might see an interesting flurry of aviation activity between the two countries. I did some...
The most expensive drink Air Canada has ever served
It wasn’t cognac. It wasn’t scotch. It wasn’t champagne. It was lemonade. Yes lemonade. On Wednesday Federal Court Justice Marie-Josée Bédard saw fit to award an Ottawa man $12,000 dollars in damages and a formal apology for the “pain and suffering and loss of enjoyment of their vacation” caused by having to order a drink...
The birth of Air Canada Express
Last week Air Canada announced that in an effort to harmonize flying farmed out to regionals they would be unifying under the aegis of a new name – wait for it – Air Canada Express. I’m not suggesting for a second that creativity and uniqueness are always important but simply tacking on Express to an existing brand is just tired and...
A couple hours at SFO
Last week I was at Blackberry Devcon 2010 in San Francisco. It was an interesting show and the city was beautiful. This was my second trip to San Fran and since I totally neglected to take pictures last time I forced myself to take some snaps this time round. SFO is an interesting airport. Its...
Why Air Canada needs the 787
We’re in the second quarter of 2010, which means that in a parallel universe somewhere Air Canada is dotting the umlauts (even in this parallel universe it’s worthwhile running things past zee Germans) and crossing the t’s in the final ramp up to entry into service (EIS) of the 787-8. If only the same thing...
A review of Air Canada’s in-flight entertainment offering
In recent years Air Canada’s Project XM drove the adoption of seat-back in-flight entertainment consoles across the fleet. They even aired this advertisement (relentlessly I might add) last year to publicize the project. This AC commercial was in high rotation in 2009. The content Air Canada makes available is great but the IFE interface...
What Air Canada and WestJet can do to fight off Porter
Possible offsite check-in locations. In just three (or so) years Porter has gone from being a boutique operation to being a true contender. In fact they will soon offer more frequencies between Toronto and Ottawa, and Toronto and Montreal than either WestJet or Air Canada – every hour and every forty minutes respectively. Of...
Ridiculous fare difference on YYZ-ATL
I have a work commitment (Convergence 2010) that requires me to be in Atlanta between April 24th and April 27th. Given that Toronto and Atlanta are both big cities and hubs to major carriers I didn’t think it would be a problem sorting myself out with flights. Just a few minutes ago I logged onto...
